Frequently Asking Questions | MGM Shop Security Systems

Frequently Asking Questions

Is it allowed to be a new dealership/franchise?
No, we only prefer shortterm collaboration.
Are you wholesaler or retailer?
In our company, wholesale price for retail trade is acceptable..
Is your service valid only in Istanbul?
Our head office is in Istanbul, but with the help of our well exprienced technical teams we can serve not only any other cities in Turkey but also abroad.
How long does it take to serve to other cities?
After you get your packages from the cargo, construction will be replaced in 24 hours.
How long does it take to prepare an order?
Immediately after order except from custom design.
Are costs for cargo expensive?Is there any negotiated cargo in your company?
Yes, we have negotiated with a cargo company and during the pricing process, there is discount for cargo costs. However , if you inform us about your cargo company , we can send your product via your cargo company.
Can I install antennas on my own?
With the help of the insulation guide and our technical teams (if it is needed), you can install it on your own.
Does it occur any problem for my tag from other stores?
If your antenna works in 58 khz, your tags must work in the same frequency. If your antenna works in 8.2 mhz, then your tags must be equal to them. When the frequency is the same in your all stores, then there will be no problems.
Are the antenna systems harmful for human health?
CE logo can be found only in safe, environmentally sensitive and harmless to human health products. You can find CE logo on our whole products which means they are totally safe.
Do acousto magnetic system consume electricity a lot?
CE CE logo can be found only in safe, environmentally sensitive and harmless to human health products. You can find CE logo on our whole products which is totally safe.
How long is guarantee period?
The guarantee period lasts 2 years except from user errors (unauthorized intervention, and impact of systems liquid contact exposure, electrical changes). Spare parts can be supplied during 10 years.
There are a lot of products in your website. Which criteria is important to choose one of them?
Firstly, all systems can protect any kind of stores. Your store's physical conditions, your budget and value of your products are the most important criteria for you. Sales consultants of our company can help you in all that matter.
I have a bijouterie store. Tags are too big for my products. Is there any smaller one?
Different size of the tags can be found in our company as long as the present technology provides. You can find variety of tags in our company.
Can you design me a special antenna?
Since we are manufacturers, we are able to produce different kind of products.
Tacks of the tags scar on some sensitive products like silk. Is there any other option?
There is other kind of tags which do not have tacks in our company. Our all sales consultants can help you about that.
Are the tags washed?
The stickers mustn’t have connection with any kind of fluid. Do not wash them. To clean them, you can use a soft swab.
What is the height of the antenna detection?
The antennas are obliged to protect their length.But they can detect more than 10 cm from their length.
Antennas do not detect when I run or pass through it more then once, why?
Because of the internal structure of the tags, they may not detect the speed of the running sometimes.